Satisfaction Guaranteed!
Title

Last updated: April 2024

Our 60-Day Satisfaction Guarantee

Returns and Easy Exchanges

Terms and Conditions

Our Commitment to Quality

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At Seyoul, your happiness is our top priority. We believe in the quality of our products and stand by each item we sell. That’s why we offer a 60-day Satisfaction Guarantee to ensure you are completely satisfied with your purchase.

Our 60-Day Satisfaction Guarantee

At Seyoul, your satisfaction is our top priority. We are confident in the quality and effectiveness of our skincare products, which is why we offer a 60-day satisfaction guarantee. If for any reason you're not completely satisfied with your purchase, you can return or exchange it within 60 days from the date of purchase.

Easy Returns & Exchanges

We strive to make the return and exchange process as simple and hassle-free as possible:

1. Contact Us: Get in touch with our customer service team at support@seyoulmx.com or call us at +1 (707) 335 7992 to initiate a return or exchange.

2. Return Authorization: You will receive a return authorization number and detailed instructions on how to return the product.

3. Send the Product: Pack the product securely and ship it back to us following the provided instructions.

4. Receive Refund or Exchange: Once we receive your product, we will process a refund or send you a replacement quickly. Allow 5 to 7 business days for the refund to reflect in your account.

Terms and Conditions
  • Product Guarantee Policy at SEYOUL
  • Within the first 7 days of receiving your order, if you are not satisfied with the product or it presents defects, contact our customer service to receive assistance. We will refund 80-100% of the value and send you a new order.
  • From day 7 to day 30, if the product does not meet your expectations, we are available to answer your inquiries, offer an exchange for another product, or refund you between 20-40%, depending on the condition of the item and the reported issue.
  • After 30 days, if you encounter any inconvenience with the product during use, contact us to receive support and a solution.
  • The 60-Day Satisfaction Guarantee Policy applies only to purchases directly from SEYOUL.
  • Returned Products
  • The products must be returned in their original packaging, with all accessories and documentation included.
  • Shipping costs for returns are the customer's responsibility, except in cases of defective products or returns due to our error.
  • Refunds will be processed through the same payment method used during the purchase.
  • Note: The guarantee does not cover products damaged due to misuse, negligence, or unauthorized modifications.
  • In SEYOUL, your satisfaction is our priority. Buy with confidence!

Our Commitment to Quality

At Seyoul, we are dedicated to offering you products for skin care of the highest quality. Our commitment to quality includes:

  • Rigorous Testing: Each product undergoes thorough testing to ensure it meets our high standards for safety and effectiveness.
  • Natural Ingredients: We use only the best natural ingredients, free from harmful chemicals and preservatives.
  • Sustainable Practices: We prioritize eco-friendly practices in our production and packaging to protect the environment.
  • Continuous Improvement: We are always researching and developing new ways to improve our products and meet the changing needs of our customers.

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We are here to help you

If you have any questions about our 60-day Satisfaction Guarantee, or if you need assistance with a return or exchange, our customer service team is here to assist you. You can reach us through:

Email: support@seyoulmx.com

Phone: +1 (707) 335 7992

Live Chat: Available on our website